How to manage “bad news” in a Digital Age

Information flows readily and can go viral quickly. Learn how to manage the fallout when a public complaint arises or an event does not go as planned. Public feedback about a poorly managed event can spread quickly and hurt the reputation of businesses. While such incidents cannot be completely avoided, leaders can be prepared to managed the situation. 

In this course, business owners and communications professionals can find out how to: 

• Take preventive steps to avoid a crisis
• Manage information online and offline
• Tackle crisis as it happens
• Write a crisis report for management