Managing Crisis Communication in the Digital Age
Information flows readily and can go viral quickly. Learn how to manage the fallout when a public complaint arises or an event does not go as planned. Public feedback about a poorly managed event can spread quickly and hurt the reputation of businesses. While issues and crises cannot be completely avoided, leaders can learn to be better prepared to manage such situations.
In this course, business owners and communications professionals can find out how to:
- Take preventive steps to avoid a PR fallout from a crisis
- Prioritise online and offline communication
- Communicate as a crisis unfolds
- Write a post-crisis incident report for management
IMPORTANT NOTE: Registrations will close 10 working days prior to the course date, as lead time is required for logistics preparation.
*CANCELLATION POLICY
Please note that there will be NO refunds & cancellations.
